Virtual Receptionist & Appointment Scheduling for Small Business
Every customer call answered. Every booking made.
When you are with a client, on a job or closed for the night, our team takes your customer calls. We answer their questions, solve problems, book appointments into your calendar and send you a summary.
A customer calls.
We take it from there.
Illustrative workflow
The challenge
Busy hands cannot answer the phone.
A stylist mid-cut, a plumber under a sink, a dentist with a patient: the phone rings and nobody can pick up. Callers rarely leave a voicemail. Most simply try the next business.
How we help
We learn your services, prices, policies and calendar, then take your customer calls as part of your team. Customers get help and a booking, and you get a clear summary of every call.
What is included
Customer support by phone, done properly.
This is customer support, not a message-taking service. We solve what we can and book the rest.
Hours, call types, scripts and how you are notified are agreed in scoping and confirmed in your proposal.
What we handle
Answering calls in your business’s name, during the hours you choose
Answering questions about services, prices, hours and policies
Booking, moving and cancelling appointments in your calendar
Helping with problems and passing urgent issues to you
A summary of every call by text or email
Follow-up calls for reminders, rebooking and missed calls
Call notes saved to our CRM or the CRM you use
Regular reviews of call reasons and outcomes
How it works
From a ringing phone to a booked appointment.
A customer calls
Your calls forward to our team when you are busy or closed.
We help them
We answer questions and solve problems using your own guidelines.
We book it
The appointment goes straight into your calendar.
You are notified
You get a short summary of each call, so nothing is missed.
Clear responsibilities
Who does what.
You provide
We handle
Not included
How we start
A simple way forward.
Three steps, agreed in writing before any work begins.
Tell us how you work
We learn your services, policies, calendar and the calls you get most.
Agree the script and hours
You approve how we answer, what we can book and when you want calls.
Go live and review
We start taking calls and review the summaries with you to improve.
Who it is for
Where a virtual receptionist helps most.
Salons
A salon virtual receptionist books clients while stylists stay with the client in the chair.
See salon supportHVAC and plumbing
An HVAC or plumbing virtual receptionist books urgent and planned jobs while you are on site.
See home services supportDental and medical offices
A dental virtual receptionist handles bookings and questions when the front desk is full.
See dental supportQuestions and answers
Questions about our virtual receptionists.
Straight answers about how working with GrowBizNest goes.
Still have a question?
Ask it in a short consultation and we will answer with your business in mind.
Book a consultationIs this an answering service?
It is more than one. An answering service takes messages. Our team answers questions, solves problems and books appointments, then sends you a summary.
Can you book appointments into my calendar?
Yes. We book, move and cancel appointments in our CRM, booking and scheduling system or the calendar you already use.
Will callers know they are talking to an outside team?
We answer in your business’s name, using the greeting and guidelines you approve.
How will I know what happened on each call?
You get a short summary of every call by text or email, and urgent issues are passed to you straight away.
Do you make outbound calls too?
Yes. We can call customers back, confirm or remind about appointments and follow up on missed calls, as agreed in your proposal.
Which businesses is this for?
Any local business that cannot always pick up the phone, especially salons, HVAC and plumbing companies, and dental or medical offices.
Ready when you are
Let’s stop missed calls costing you customers.
Tell us about your calls and your calendar. We will suggest the hours and setup that fit your business.